Senior Director Operations

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the business unit. The Senior Director, Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Strategic Leadership

Create and define the long-term strategy for the Business Unit, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategy; Secure and align resources to enable the long-term strategy for the Integrated Marketing Operations Team; Measure and evaluate operational activity against the go-to-market strategy and intended results.

Tactical Leadership

Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; Maintain and protect client relationships through the collection of strategic data, meeting internal service level agreements, supporting client program reviews, and managing client/contract expectations; Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.

Operational Leadership

Build processes and infrastructure to enable scalable, measurable and profitable growth; Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.

Optimization

Adjust and optimize service quality to maximize our one-to-one consumer interactions; Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in operational support to improve overall performance.

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Create and define the long-term strategy for the Integrated Marketing Operations Team, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategy.
• Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.
• Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards, and staff development to keep unplanned turnover at a minimum and staff morale high.
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.

Qualifications:

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer packaged goods industry
• Excellent strategic thinking and process development skills
• Excellent communication skills, both written and verbal
• Experience standing up field sales and marketing programs

APPLY TODAY!

Job Will Remain Open Until Filled