Quality Assurance Technician

The Quality Assurance Technician adds value to the retailer’s overall program objectives through the management and implementation of quality assurance practices such as product monitoring and evaluation, customer feedback programs and supplier standards. S/he will be required to lead and manage the timely evaluations of products (organoleptic, chemical, physical, microbiological) and also conduct submission of any formal regulatory applications in support of the private brands program to ensure retailer compliance. The role manages relationships with retailer cross-functional teams, customers and manufacturers. S/he will also be expected to regularly review and provide adjustments to current processes and procedures to maximize efficiencies.

Position Summary

The Quality Assurance Technician adds value to the retailer’s overall program objectives through the management and implementation of quality assurance practices such as product monitoring and evaluation, customer feedback programs and supplier standards. S/he will be required to lead and manage the timely evaluations of products (organoleptic, chemical, physical, microbiological) and also conduct submission of any formal regulatory applications in support of the private brands program to ensure retailer compliance. The role manages relationships with retailer cross-functional teams, customers and manufacturers. S/he will also be expected to regularly review and provide adjustments to current processes and procedures to maximize efficiencies.

Essential Job Duties and Responsibilities

• Collaborate with the team on the development, implementation and administration of Quality Assurance operational procedures, policies, programs and systems.
• Lead the overall product development process and maintenance of the on-site sensory test kitchen – Independently conduct specialized technical testing for Organoleptic, Physical, Chemical, Microbiological of food and non-food products.
• Independently lead and contribute to customized private label quality assurance testing program for specific products or clients.
• Lead the day to day management of their assigned retailer’s customer feedback programs for private brands
• Resolve issues or concerns regarding current product quality and recommends solutions for corrective action with Vendor
• Audit critical categories for quality integrity and food safety
• Design, execute, and analyze results from consumer tests and sensory evaluations of Private Label brand and competitive brand products
• Compile federal and state regulations for products and packaging.

Supervisory Responsibilities

Direct Reports
- This position does not have supervisory responsibilities for direct reports

Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.
Education Level: (Required): Associate's Degree or equivalent experience

Field of Study/Area of Experience: Food Science or Related Fields such as Biology, Chemistry, Nutrition, etc.
2-4 Years of experience

Skills, Knowledge and Abilities
Strong Written & Verbal Communication Skills
Ability to Exercise Sound Judgement
Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment
Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment
Knowledge of generally accepted practices, procedures, & standard policy & procedure development techniques
Ability to Gather Data, Compile Information, & Prepare Reports
Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers

Job Will Remain Open Until Filled