The Sensory Supervisor is responsible for managing numerous team members and achieving exceptional program execution. They are expected to make decisions regarding associate and operations management at their assigned locations. They must be astute decision makers, effective communicators, detail-oriented, organized, and efficient.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities
Associate Management
• Monitor team members
• Plan, schedule and direct their work
• Complete team’s payroll
• Monitor performance; train associates as assigned from leadership
• Assist Manager with disciplinary and termination actions as designated
• Handle associate complaints and grievances and escalate as necessary
• Oversee compliance with policies and procedures
• Assist with recruiting, interviewing, and hiring field team members
• Identify and recommend candidates for promotion
Event Management
• Partners with and builds relationships with client representatives.
• Build relationships with store managers and customers
• Appropriately schedule and staff events
• Analyze and report daily event execution
• Develop and recommend opportunities for event improvement
• Manage inventory and equipment for events
• Manage safety and security of associates and property
• Supervise and assist with event preparation, event and break down
Additional Expectations
• Executes verbal and written business communications in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and advances Company policies (including Code of Business Conduct and Ethics).
• Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance.
• Adheres to Company Policies & Procedures including but not limited to associate policies found on the Company’s intranet site and the Company’s Code of Business Conduct and Ethics
• Satisfies job-related safety expectations
• Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department
• Conducts special projects when necessary
Travel and/or Driving Requirements
Driving is an essential duty or function of this job, as there is travel between stores each weekend.
Schedule Requirements
• Must be willing to work outside of the regular schedule for this position
• This role may support other field-based programs during holiday down time and blackout periods.
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required) Associate's Degree or equivalent experience
Field of Study/Area of Experience: Marketing/Retail/Customer Service
1-3 year of experience in managing employees
Skills, Knowledge and Abilities
• Strong coaching and performance management skills
• Problem solving and conflict resolution skills
• Excellent organization, time management
• Strong written and oral communication skills
• Detail-oriented and capable of managing projects with excellent follow through and accuracy
• Strong interpersonal and customer service skills
• Ability to communicate professionally with associates, management, and customers
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to access internet and use spreadsheets for analysis and reporting
• Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements in accordance with local regulations which may include online or in-person training
• Satisfactory completion of background check/drug testing subject to applicable law
-Position to remin open until filled-