Customer Manager (HQS)

The Customer Manager is a salesperson responsible for being the sales expert for a designated customer, providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with key account managers within the assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all client and customer standards are met. The Customer Manager must possess the ability to bridge the relationship between the key account management team and all stakeholders at assigned customers.

Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors to whom we sell our clients’ brands.

This teammate will collaborate with customers to develop strategic plans to accomplish business goals and work with retailer associates on headquarter calls to implement programs.

This teammate will own the relationship with customers and make recommendations regarding spending of clients’ trade funds to drive increased sales, and will sign, implement, and execute contracts at customers on clients’ behalf.

This position also works closely with internal associates such as key account managers, order entry, claims, category management, schematics, and retail associates to increase sales volume within a market.

The Customer Manager represents the entire range of products and services for all clients represented and establishes and maintains productive relationships through direct customer contact.

The Customer Manager manages and coordinates the activities of the key account team, clients, and customers. The Customer Manager is a partner to the key account manager and consults on strategic planning. The Customer Manager is responsible for store visits, confirming retail execution, and identifying opportunities.

Job Will Remain Open Until Filled