Senior Director, Workforce Deployment
The Senior Director, Workforce Deployment leads the enterprise-wide centralized third-party labor deployment function, responsible for strategic oversight of third-party staffing relationships, invoicing and contract management, and internal resource deployment across Retail Services, Experiential, and Branded segments. This role exists to mature and scale a currently manual function into a systems-driven, data-informed operation that delivers cost efficiency, client satisfaction, and compliance across all field labor deployment activity. The Senior Director serves as the primary point of influence for business units operating independent third-party staffing programs, working to bring all third-party engagements under centralized visibility. This role requires executive-level presence to navigate complex stakeholder relationships while maintaining the operational agility to support escalations and weekend coverage demands.
Job Will Remain Open Until Filled
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Define, implement, and continuously improve enterprise third-party labor deployment strategy across multiple business segments
Lead third-party vendor relationship management including contract negotiations, service level expectations, performance reviews, invoicing oversight, and deployment governance
Drive consolidation of decentralized third-party labor programs into a centralized workforce deployment model through stakeholder engagement and change management
Oversee deployment and scheduling of company employees to meet client demand, maximize utilization, and optimize workforce allocation
Lead evaluation, selection, and implementation of workforce management technology and automation solutions to modernize deployment operations
Develop and maintain reporting, analytics, and dashboards for labor deployment activity, utilization, and third-party spend
Lead and develop workforce deployment team members while ensuring operational execution, performance management, and escalation support
Manage third-party vendor performance and compliance while recommending vendor expansion, consolidation, or replacement based on business needs and results
Serve as a strategic partner to business leaders, operations, finance, and executive leadership on workforce deployment strategy and execution
Qualifications
Education Requirements: Bachelor’s degree
Experience Requirements: 8–10 years experience in relevant field (Workforce operations, staffing management, labor deployment, or workforce planning experience preferred)
Travel requirement: Up to 30% travel
Supervisor Responsibility
Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Expertise in third-party labor management, staffing operations, and workforce deployment strategies
Experience negotiating vendor agreements and managing contract administration
Strong understanding of workforce planning, labor utilization, and operational execution
Executive-level stakeholder management and influencing skills
Experience leading organizational change and centralized operating models
Strong analytical, reporting, and data management capabilities
Experience evaluating and implementing workforce technology solutions
Ability to lead cross-functional initiatives across multiple business units
Strong communication, presentation, and relationship management skills
Ability to support escalations and operational issues in dynamic environments
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