Regional Manager, Retail Execution

The Retail Operations Manager leads a regional retail organization, overseeing multiple territories or districts to deliver consistent execution, strong performance outcomes, and operational efficiency. This role is responsible for managing managers and/or large teams, optimizing retail coverage models, and ensuring client KPIs are met across a broader geography.

In addition to execution oversight, this role owns talent development, financial performance (budget/P&L), and client relationship management, while driving implementation of company strategy and identifying growth opportunities within assigned accounts.

Responsibilities

• Operational leadership:
  • Oversees retail execution across a region, ensuring consistent delivery of client KPIs
  • Optimizes routing, coverage models, and execution efficiency
• People and organizational development:
  • Leads multi-layered teams; drives performance management, individual development plans, and succession planning
  • Builds talent pipelines and integrates external hires into the organization
• Business and financial management:
  • Manages budgets, operating income, and expense controls for assigned region
  • Identifies and drives opportunities for organic growth and new business
• Client partnership management:
  • Serves as primary contact for retail clients within region and ensures alignment to goals and expectations
• Strategic execution and change leadership:
  • Implements national programs and strategic initiatives within region
  • Leads change efforts to drive consistency and improved performance outcomes

Qualifications

• Education Requirements: [Confirm education requirement]
• Experience Requirements: 6-8 years experience in relevant field
• Travel requirement: Up to 30% travel expected

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Deep understanding of retail execution models across multiple territories, including coverage models, routing efficiency, and labor allocation
• Knowledge of how to scale consistent execution across regions
• Strong knowledge of performance management processes including calibration, individual development plans, and succession planning
• Understanding of how to assess leadership capability and build multi-layered teams
• Knowledge of budgeting, expense management, and operating income drivers
• Understanding of P&L levers and how operational decisions impact financial outcomes
• Familiarity with managing ongoing client relationships, expectations, and KPIs
• Understanding of how retail execution ties to broader client business objectives
• Knowledge of retail KPIs, reporting tools, and performance dashboards
• Understanding of how to translate data into actions at a regional and team level
• Ability to lead through others and coach leaders on performance, accountability, and team management
• Ability to build high-performing teams across multiple layers
• Ability to ensure consistent execution standards across multiple territories
• Ability to identify systemic gaps and drive process improvements
• Ability to balance standardization with flexibility across varied retail environments
• Ability to translate company strategy into regional execution plans
• Ability to align team priorities with client and business objectives
• Ability to identify trends and adjust execution approaches proactively
• Ability to manage budgets, forecasts, and expense controls
• Ability to make trade-off decisions to optimize cost versus performance
• Ability to connect operational execution to financial outcomes
• Ability to build and maintain relationships with client stakeholders
• Ability to manage expectations and communicate performance updates
• Ability to identify opportunities to expand business within existing accounts
• Ability to analyze reporting to identify trends, risks, and opportunities
• Ability to drive action plans based on insights
• Ability to use data to coach teams and course-correct performance
• Ability to lead change initiatives across regions or teams
• Ability to communicate effectively across field teams, leaders, and clients
• Ability to drive adoption of new programs, tools, or processes
• Systems thinking and root cause analysis
• Ability to balance strategic priorities with day-to-day execution
• Ability to make sound decisions with incomplete information
• Ability to influence peers, clients, and cross-functional partners
• Accountability for regional results and team performance
• Talent development and succession planning mindset

Job Will Remain Open Until Filled