Retail Client Service Manager

The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.

In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.

Responsibilities

• For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
• Builds foundational understanding of core brand and sales drivers and their impact on brand success
• Deepens understanding and monitoring of category reviews as sales opportunities
• Deepens understanding of the retail market for brand placement
• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
• Provides financial monitoring and reporting by tracking monthly sales, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs

Qualifications

Education Requirements: Bachelor’s degree

Experience Requirements: 2-4 years’ experience in relevant field

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations
• Ability to work independently with general supervision
• Ability to follow detailed standard operating procedures
• Ability to analyze reporting data and present to clients and internal stakeholders
• Ability to use prior or closely related work experience to determine possible solutions to problems