Regional Customer Manager
Open to candidates in AZ, CA, OR, WA, NV, UT, ID,
The Regional Customer Manager serves as the first layer of field sales leadership within the Natural/Specialty organization. The role creates additional coaching, accountability, and development capacity while providing Sales Team Leaders and Directors with greater leverage to focus on strategic client growth, retailer partnerships, organizational leadership, and business development.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off
Responsibilities:
• Lead, coach, and develop a regional team of Customer Managers by setting clear expectations, conducting regular coaching and performance discussions, identifying skill gaps, and supporting development and succession planning
• Provide day-to-day sales leadership to Customer Managers by guiding retailer engagement strategies, promotional execution, assortment recommendations, display opportunities, new item launches, and retailer-specific growth plans
• Drive business execution across assigned retailers by monitoring distribution goals, promotional programs, display initiatives, new item priorities, and retailer relationship activity to ensure client and organizational objectives are met
• Analyze sales performance, distribution gains, promotional effectiveness, display execution, retailer activity, and other KPIs using syndicated data, retailer insights, and internal reporting tools to identify opportunities and address performance gaps
• Support regional revenue, profitability, and operating income objectives by aligning team resources to priority client opportunities, driving distribution expansion, supporting promotional execution, and advancing retailer partnerships
• Partner with Sales Team Leadership, Client Services, Analytics, Retail Operations, and other cross-functional teams to support strategic planning, organizational change initiatives, process improvements, and adoption of company selling tools and best practices
• Serve as a senior point of contact for key regional retailers by supporting Customer Managers in building relationships, participating in retailer meetings, resolving escalated issues, and identifying strategic growth opportunities
• Maintain strong client partnerships by participating in client business reviews, planning sessions, and strategic discussions, and by translating client objectives into actionable retailer execution plans in partnership with Customer Managers and Sales Leadership
Qualifications:
• High School Diploma/GED required, bachelor’s degree or equivalent experience preferred
• 4-6 years’ experience in relevant field (Consumer Packaged Goods Sales, Customer Management, or Retail Account Management experience preferred)
• Natural and specialty retail a plus
• Headquarter sales calls experience required
• Travel requirement: Some travel expected
• Strong consumer packaged goods sales knowledge, including distribution, promotions, assortment, displays, and new item execution
• Ability to lead, coach, develop, and hold sales teammates accountable
• Strong understanding of natural, specialty, grocery, mass, club, and related retail channels
• Ability to analyze sales data, retailer insights, and KPI reporting to identify opportunities and performance gaps
• Experience using syndicated data, retailer portals, and business intelligence platforms
• Strong client, retailer, presentation, communication, and cross-functional collaboration skills
• Strong written and verbal communication
• Strong proficiency with presenting in person and virtually
• Advanced Excel skills required
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
Job Will Remain Open Until Filled
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