Responsibilities

• Lead the end-to-end customer invoicing and billing operation, including invoice generation, delivery, accuracy, credit memo processing, and customer-specific billing requirements, ensuring complete, accurate, and timely billing across automated and manual workflows
• Lead the cash application operation, ensuring customer payments are applied timely and accurately, and driving measurable improvement in auto-match rates, unapplied and unidentified cash reduction, and payment-exception resolution
• Manage the day-to-day governance of the third-party outsourcing provider that delivers the majority of billing and cash application capacity, including service-level (SLA) and KPI monitoring, service reviews, escalation and remediation, and issue resolution
• Drive the technology and automation agenda for the function, including Order-to-Cash processes, billing and cash-application automation, and the responsible adoption of AI to increase touchless invoicing and straight-through cash application
• Operate the performance-management framework for the function, including scorecards, dashboards, and operating reviews covering billing accuracy, billing cycle time, unapplied cash, receivables aging, service levels, and cost, and identify and prioritize continuous-improvement opportunities
• Provide leadership, coaching, and development to three direct reports and functional oversight of approximately 120 teammates delivered through the outsourcing partner; build capability and succession plans and foster a high-performance, customer-centric, continuous-improvement culture
• Maintain a strong internal control environment across both in-house and outsourced operations, ensuring compliance with Company policy, U.S. GAAP, and SOX 404 requirements, effective segregation of duties, and clean internal and external audit outcomes
• Partner cross-functionally with Sales/Commercial, Customer Operations, Treasury, FP&A, and IT to resolve upstream root causes of billing and cash application exceptions and to support customer onboarding, escalations, and dispute resolution

Qualifications

• Education Requirements: Bachelor’s degree (Advanced degree preferred)
• Experience Requirements: 10–12 years experience in relevant field (Finance/Accounting Operations, Shared Services, or Global Business Services experience preferred)
• Travel requirement: 10-15% travel expected

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Deep, hands-on expertise across Order-to-Cash processes, with particular depth in customer invoicing/billing and cash application, including invoice generation and delivery, credit memo processing, payment application, and exception and dispute resolution
• Proven experience managing outsourced/BPO delivery relationships at scale, including SLA and KPI monitoring, service reviews, escalation management, and vendor performance management across offshore delivery centers
• Strong working-capital acumen, including the linkage of billing timeliness, cash application accuracy, unapplied cash, and receivables aging to DSO and enterprise liquidity
• Demonstrated technology and process-automation experience, including enterprise resource planning Order-to-Cash processes and practical deployment of automation and AI to increase touchless invoicing and straight-through cash application
• Process-excellence capability and a track record of standardizing, simplifying, and continuously improving high-volume transactional processes (Lean/Six Sigma orientation valued)
• Strong internal-controls, SOX 404, U.S. GAAP, and compliance knowledge, with the ability to maintain a robust control environment across both in-house and outsourced operations
• Proven ability to build, develop, and motivate multi-location teams, including managing a substantial workforce through a third-party outsourcing partner rather than solely through direct reports
• Strong stakeholder management, influencing, and communication skills, including the ability to partner with senior finance leadership, Sales/Commercial teams, and customers, and to operate effectively in a matrixed environment
• Analytical and data fluency, including building KPI and scorecard frameworks and using dashboards and business-intelligence tools to manage performance and drive decisions