Vice President, Retail Operations
At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Vice President, Retail Operations to lead the development, coordination, management, oversight, and evaluation of the organization’s retail services business.
As a member of the leadership team, the Vice President participates in strategic planning, performance management, budgeting and forecasting, operational excellence initiatives, and organizational development. This role is responsible for overseeing Operations, Sales, and Finance functions within the business unit while ensuring exceptional client service and retailer partnerships.
The Vice President will establish and maintain strong relationships with retailers and clients, focusing on delivering measurable business results and outstanding program execution. Success in this role is achieved through effective leadership, strategic execution, and achievement of key business performance objectives.
Join North America’s leading business solutions provider and build your career with exceptional people in a growing industry.
What We Offer
- Comprehensive Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Training and Career Development Opportunities
- Generous Paid Time Off (PTO)
Key Responsibilities
Strategic Alignment
- Support the "Customer as Clients" initiative by identifying services that Retail Operations can provide externally and developing strategies to pursue new opportunities.
- Ensure training and development programs support efficient, compliant operations and align leadership around organizational objectives.
- Direct teams in navigating the larger organization to secure the resources and support necessary for business success.
- Foster open communication between Retail Operations and supported business units to accurately assess needs and adjust resources accordingly.
Financial Leadership
- Oversee P&L performance and business unit resources to achieve EBITDA objectives.
- Lead the identification and implementation of operational and process efficiencies.
- Support strategies that align resources with business growth objectives and coordinate with senior leadership to achieve financial goals.
- Manage budgeting, forecasting, and financial performance initiatives.
People Leadership & Development
- Recruit, develop, retain, and engage top talent using company-wide processes, tools, and resources.
- Build and maintain high-performing teams with complementary skill sets.
- Conduct regular assessments of team strengths and development opportunities, implementing appropriate coaching and performance management actions.
- Execute all aspects of the performance management process, including:
- Individual Development Plans (IDPs)
- Development discussions
- Ongoing coaching and feedback
- Performance Improvement Plans (PIPs)
- Succession planning
- Promote a culture of accountability, engagement, and pay-for-performance.
Supervisory Responsibilities
Direct Reports
- Hire, retain, train, coach, guide, direct, and develop employees using established company processes and resources.
Indirect Reports
- May delegate work and provide guidance, direction, mentorship, and coaching to indirect reports.
Qualifications
Education
Required:
- Bachelor's Degree or equivalent professional experience
Preferred:
- MBA, Master's Degree, or equivalent professional experience
Experience
- 8+ years of experience in sales, consumer packaged goods (CPG), food brokerage, merchandising, retail operations, or a related industry.
- 8+ years of successful experience managing:
- Profit and Loss (P&L)
- Budgeting and forecasting
- Client relationships and expectations
- Cross-functional business teams
Skills, Knowledge, and Abilities
- Ability to develop and execute strategic business growth plans.
- Strong strategic thinking, planning, and organizational skills.
- Demonstrated leadership and people development capabilities.
- Ability to direct, coach, mentor, and influence teams.
- Strong analytical, research, and data-driven decision-making skills.
- Experience supervising teams, including delegation, training, coaching, and performance evaluation.
- Strong prioritization and project management skills.
- Excellent customer service orientation.
- Excellent interpersonal and relationship-building skills with retailers, suppliers, clients, and business partners.
- Well-organized, detail-oriented, and capable of thriving in a fast-paced environment.
- Adaptable and flexible in response to changing business needs and priorities.
- Strong understanding of the merchandising, retail, and consumer packaged goods industries.
Travel Requirements
- Travel and driving are essential functions of this position.
- Ability to travel up to 50% of the time.
This streamlined version eliminates duplication, groups responsibilities logically, and aligns the qualifications, leadership expectations, and business responsibilities into a cleaner executive-level job description.
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Job Will Remain Open Until Filled