Job Description:  Senior Manager, MSFT Dynamics Business administration

The Opportunity:

Do you love helping users discover and grow how they use MSFT Dynamics?  Do you enjoy a mixture of projects that grow your technical, operational, and enablement skills?  We are looking for a strong Business Administration to help us take our MSFT Dynamics and operational processes to the next level.

The Role:

Looking for a seasoned Business Admin with strong operational and communication skills, who can manage day-to-day run the business and work collaboratively on change the business projects. The person should have a strong interest in the commercial tech stack, AI and other emerging technologies, and data management.  Ideally, this person should have a strong end user experience orientation and enjoy working in a dynamic environment as we take the company to the next level of CRM capability. 

Roles & Responsibilities

• Serve as the Business Administrator with deep partnership with IT’s System Administrators
• Provide Help Desk support to Advantage’s CRM users including troubleshooting, managing tickets, developing reports, changes to system due to business changes (e.g., hierarchy)
  • Develop and implement automated workflows, approvals, and processes to improve efficiency.
  • Optimize processes working with Ops team-mates and business users.
  • Develop reports, dashboards, and forms tailored.
  • Manage routine changes in configuration, naming, etc. that should not require System Admin support.
• Be a subject matter expert on Dynamics and how it is used at Advantage.
• Work with training to develop end user and manager training including:
  • User Training & Support
  • Maintain documentation on the systems including a business written data dictionary.
  • Onboarding new users
• Build out reporting for different part of the business within a common framework.
  • Monitors usage and adoption including providing recommendations on how to improve.
• Support Advantages’ Win/Loss Reporting in CRM for Branded Services
• Develop KPIs dashboards for executives, leaders, and managers.
• Develop Marketing automation capabilities with Communications and IT teams to set up strong lead management processes.
• Own and manage Dynamic licenses.
• Work with all levels of the organization from CXO to front-line staff.
• Open to applying emerging technologies (e.g., Generative AI) that will accelerate insights and free up capacity for higher value activities.
• Work on ad-hoc projects and requests.

Requirements:

• Undergraduate degree
• MSFT Dynamics Certification
• 5 years of work experience in SalesOps/RevOps working as a business administrator for Dynamics; Ideally across Marketing, Sales, Customer Success, and Service Delivery
• Strong problem solving and analytical skills with proven outcomes.
• Good data management skills including excel, SQL and BI tools (PowerBI, Tableau, etc.) needed.
• Strong written, oral, and conversational skills
• Interest in CPG and retailing preferred.
• Strong work ethic who overcomes obstacles routinely
• Relationship builder

Job Will Remain Open Until Filled